It is our policy and responsibility to provide excellent natural skincare products to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High-quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run. The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that they are listened to and taken seriously, even if it was not possible to meet the request.
product_bodycream
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thesageandco.com (the “Site”).
-
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” Note that we do not have access to view personal banking information (i.e., credit card numbers) - this information is hosted by Shopify and not viewable by The Sage & Company nor its owners.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. -
If you sign up for the The Sage & Company Newsletter, your email address will be stored. This information is used to validate subscription with an opt-in confirmation message, and to send the The Sage and Company newsletter. It will not be used to send any other, unsolicited e-mail. This information is visible and disclosed to administrators of the website, but will not be shared with any other organization. After unsubscribing, this data will be deleted from the database within 30 days.
-
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 1) Communicate with you; 2) Screen our orders for potential risk or fraud; and 3) When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. -
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
-
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. -
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
-
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
-
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@thesageandco.com.
The following outlines the terms and conditions you agree to adhere to when you visit or make a purchase from www.thesageandco.com (the “Site”).
-
This website is operated by The Sage & Company. Throughout the site, the terms “we”, “us” and “our” refer to The sage & Company. The sage & Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. -
If you sign up for the The Sage & Company Newsletter, your email address will be stored. This information is used to validate subscription with an opt-in confirmation message, and to send the The Sage and Company newsletter. It will not be used to send any other, unsolicited e-mail. This information is visible and disclosed to administrators of the website, but will not be shared with any other organization. After unsubscribing, this data will be deleted from the database within 30 days.
-
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. -
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. -
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. -
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. -
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy. -
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. -
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. -
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. -
Your submission of personal information through the store is governed by our Privacy Policy.
-
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. -
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. -
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The sage & Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. -
You agree to indemnify, defend and hold harmless The Sage & Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
-
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
-
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). -
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. -
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Georgia, United States of America.
-
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. -
Questions about the Terms of Service should be sent to us at info@thesageandco.com
Our company values customer satisfaction; we therefore offer a no questions asked return policy. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange. This policy is limited by the Terms and Conditions and infomation listed herein.
-
- Refund requests must be made within 30 days of the purchase date. We reserve the right to decline refunds on requests made after the 30-day period at our discretion.
- Requests must be made via the purchaser’s account that is generated automatically after purchase (described below), or must be accompanied by a valid order confirmation number.
- Items that are marked as “Final Sale” are not eligible for refunds.
- Refund requests must be made within 30 days of the purchase date. We reserve the right to decline refunds on requests made after the 30-day period at our discretion.
-
To initiate a refund/return:
1. On the homepage, click on the Account icon. Then, in the Email field, enter the email address used at checkout, and click Continue.
2. In your email, open the email sent from our store and copy the six-digit verification code.
3. Go back to our website, and enter the six-digit verification code.
4. Click on the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add an optional note for the store.
7. Click Request return.
-
- In order for purchases to be verified, you must use the "Request return" feature described above. Otherwise, we require proof of purchase in the form of an order confirmation number.
- Refunds must be issued in the original form of payment. We are not able to provide refunds to alternate forms.
- Shipping costs and any associated fees (i.e., import taxes) are non-refundable.
- Refunds for items on sale will be refunded in the same amount.
- Please allow up to 10 business days for us to process your return or exchange. Note: your bank may require additional time to process your refund, a process that we cannot control. Once we have initiated the refund, we relinquish responsibility for any further refund-related matters.
- In order for purchases to be verified, you must use the "Request return" feature described above. Otherwise, we require proof of purchase in the form of an order confirmation number.
-
- Refund requests are processed within 5 business days of submission.
- Notification of approval or denial will be made via the email associated with your account.
- Note that while we offer a “no questions asked” policy, we reserve the right to deny requests at our discretion, regardless of whether they meet the eligibility criteria.
- Refund requests are processed within 5 business days of submission.
-
Exchanges follow the same eligibility requirements described above.
-
- While we provide free shipping on initial purchases, we reserve the right to charge for any shipping costs associated with returns/exchanges at our discretion, up to but not exceeding the maximum rates of the “Large Flat Rate Box” provided by USPS.
- Shipping costs and any associated fees (i.e., import taxes, etc) for international orders are not eligible for free shipping on returns/exchanges, and are subject to the maximum rates for “Priority Mail International” provided by USPS.
- We want you to be happy with your purchase and we will do our best to ensure that you are completely satisfied with your shopping experience with us. However, we reserve the right to refuse refunds and exchanges at our discretion.
- While we provide free shipping on initial purchases, we reserve the right to charge for any shipping costs associated with returns/exchanges at our discretion, up to but not exceeding the maximum rates of the “Large Flat Rate Box” provided by USPS.
The following outlines the allergen disclaimer you agree to adhere to when you visit or make a purchase from www.thesageandco.com (the “Site”).
-
This information has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any diseases. Our products are meant for your skincare and beauty needs and the information provided has been collected from other sources to inform you about the possible benefits of herbs, essential oils, and other ingredients.
Our products are not intended to treat, cure or prevent any disease.
The information provided is not meant to substitute the advice provided by your personal health professional. Do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases. Please consult your qualified health professional should you have any concerns. If you are pregnant, please contact your physician before using any of our products - especially the ones with essential oils and fragrance oils.
Use caution when using essential oils and fragrance oils on the skin as they may cause irritation. Please use recommended amount of product. -
We make every effort to list all ingredients in our products to the best of our ability. However, due to the complex nature of some ingredients and the potential for human error, we do not guarantee that every ingredient will be listed on our labels.
While we strive for accuracy, we will not be held liable for any ingredients that are not listed on our labels. If you have any concerns about the ingredients in our products, we encourage you to contact us for further information.
We take the safety and well-being of our customers very seriously and make every effort to provide accurate and up-to-date information. However, we cannot guarantee the accuracy of the information provided and will not be held responsible for any adverse reactions that may occur as a result of using our products. -
The Sage & Company, its owners, and its affiliates are not responsible for any individual or constellation of reactions to any particular ingredient(s). People with sensitivities or allergies to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.
Lastly, The Sage & Company, its owners, and its affiliates are not responsible for any damage resulting from the use of any product on our website or in our store. By purchasing items on our site or at our store, you are fully aware of our disclaimer and use products at your own risk.
*All of our products are for external use only.* -
By engaging in a transaction with our company, you expressly indemnify and hold harmless our company, its owners, employees, affiliates, and all associated parties from any legal actions or claims arising from any reactions or symptoms experienced as a consequence of using our products.
By purchasing our products, you agree to these Terms and Conditions, Allergen Disclaimer, and agree to take no legal action against The Sage & Company or its owners.